Job Description
Join our dynamic team at TechSolutions Inc. as a Part-Time Customer Service Specialist in Raleigh! We're seeking enthusiastic individuals to deliver exceptional experiences to our growing client base. Enjoy flexible scheduling, competitive pay, and opportunities for growth in a tech-forward environment. Perfect for students or professionals seeking work-life balance!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve technical issues and troubleshoot product concerns
- Process orders and maintain accurate customer records
- Collaborate with technical support teams for complex cases
- Identify upsell opportunities and promote new services
- Document interactions in CRM systems
- Participate in weekly training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Proficient with Microsoft Office and CRM software
- Strong problem-solving and communication skills
- Ability to work flexible hours including weekends
- Basic technical troubleshooting knowledge
- Positive attitude and team player mentality
- Valid NC driver's license (if field visits required)