Job Description
Join our dynamic team at TechConnect Staffing Solutions and become the face of innovation! We're seeking enthusiastic individuals to deliver exceptional customer experiences in San Jose's thriving tech hub. Enjoy flexible hours, competitive pay, and opportunities for growth in a supportive environment.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and provide product support for cutting-edge software solutions
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with technical teams to escalate complex issues efficiently
- Contribute to process improvements through customer feedback analysis
- Support marketing campaigns with customer outreach initiatives
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service or tech support experience
- Proficiency in CRM software (Salesforce experience a plus)
- Exceptional communication and problem-solving abilities
- Ability to work flexible shifts including evenings/weekends
- Basic technical troubleshooting knowledge
- Strong attention to detail and organizational skills