Job Description
Are you looking for a new career opportunity in North Carolina? Apex Support Solutions is currently hosting walk-in interviews for dynamic Customer Service Associates. We are committed to hiring talented individuals regardless of their background. If you have a positive attitude and a willingness to learn, we want to meet you!
Join our award-winning team where we prioritize employee growth and provide comprehensive on-site training for all new hires. No prior experience is necessary—just bring your drive and we will teach you the rest.
Why Join Us?
- Immediate openings available.
- Competitive pay ranging from $18.00 to $22.00 per hour.
- Health, dental, and vision insurance available.
- Career advancement opportunities.
- Modern, supportive work environment.
Responsibilities
- Answer incoming customer inquiries via phone, email, and chat with a professional and friendly demeanor.
- Resolve customer issues and complaints efficiently while maintaining high customer satisfaction scores.
- Accurately document customer interactions and account information in our CRM system.
- Collaborate with team members to ensure smooth daily operations and support shared goals.
- Identify opportunities to upsell products or services to existing clients.
- Participate in ongoing training programs to enhance product knowledge and soft skills.
Qualifications
- High School Diploma or GED is required.
- Strong verbal communication skills with the ability to speak clearly and concisely.
- Basic computer proficiency and typing skills (40+ WPM).
- Ability to stand for extended periods and work in a fast-paced environment.
- Willingness to learn new processes and adapt to changing scenarios.
- Reliable transportation to our Raleigh facility.