Job Description
Join our dynamic team at Nexus Solutions Inc. as a Part-Time Customer Service Specialist! We're seeking energetic individuals to deliver exceptional customer experiences in our Indianapolis location. This flexible role offers competitive pay and growth opportunities within a supportive environment. If you're passionate about helping others and thrive in fast-paced settings, apply today!
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat
- Resolve billing issues and process returns efficiently
- Update customer records in CRM systems accurately
- Collaborate with team members to resolve complex issues
- Maintain detailed documentation of customer interactions
- Identify upsell opportunities during service calls
- Adhere to company policies and quality standards
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong communication and problem-solving skills
- Proficient with Microsoft Office and CRM software
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and patience in high-pressure situations
- Basic data entry skills with attention to detail
- Valid Indiana driver's license (if local travel required)