Job Description
Are you looking for a flexible, rewarding part-time opportunity in the vibrant city of Raleigh, NC? Apex Digital Solutions is currently seeking a dedicated Customer Success Specialist to join our growing team. In this role, you will play a pivotal part in ensuring our clients receive the best possible service while enjoying a healthy work-life balance.
We value our employees and offer a dynamic work environment where your contributions matter. Whether you are a student, a parent, or simply looking to supplement your income, this position offers the perfect blend of professional growth and scheduling flexibility.
Responsibilities
- Respond to client inquiries via phone, email, and chat in a timely and professional manner.
- Assist customers with account setup, troubleshooting, and product navigation.
- Document all customer interactions and issues within our CRM system accurately.
- Identify and escalate complex issues to the appropriate department for resolution.
- Collaborate with the sales team to ensure a seamless onboarding experience for new clients.
Qualifications
- High school diploma or equivalent required; associate’s degree preferred.
- Excellent verbal and written communication skills with a customer-first mindset.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Ability to work independently and manage time effectively in a remote or hybrid setting.
- Previous customer service experience is a plus but not mandatory.