Job Description
Are you seeking part-time jobs in Atlanta, GA that offer a professional environment and competitive compensation? Atlanta Regional Tech is currently hiring a Part-Time Customer Support Specialist to join our expanding team. If you thrive in a fast-paced setting and enjoy helping others, we want to meet you.
As a key member of our support team, you will be the first point of contact for our valued clients, ensuring their inquiries are resolved efficiently and professionally. We offer a flexible schedule, a collaborative culture, and opportunities for career advancement within the company.
Responsibilities
- Provide exceptional customer service via phone, email, and live chat support.
- Resolve incoming customer inquiries and complaints with empathy and efficiency.
- Maintain accurate and up-to-date customer records in our CRM system.
- Collaborate with the sales and technical teams to ensure comprehensive solutions.
- Assist in onboarding new team members and documenting standard operating procedures.
- Identify opportunities to improve customer satisfaction and retention rates.
Qualifications
- High school diploma or equivalent required; Associate degree preferred.
- Strong verbal and written communication skills.
- Previous customer service experience is a plus but not required.
- Ability to work flexible shifts, including weekends and evenings.
- Proficiency in Microsoft Office Suite and basic computer navigation.
- Must be reliable, punctual, and detail-oriented.