Job Description
Are you looking for part-time jobs in Columbus, OH that offer flexibility and growth? Apex Support Services is currently hiring a Part-Time Customer Support Specialist to join our dynamic team. If you are ready to start immediately and thrive in a fast-paced environment, we want to hear from you.
In this role, you will serve as the first point of contact for our clients, ensuring exceptional service and resolving inquiries efficiently. We value dedication and offer a supportive workplace culture where your contributions matter.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy.
- Resolve customer issues and complaints while adhering to company policies and procedures.
- Accurately update and maintain customer records in the CRM database.
- Assist in processing orders, returns, and refunds as needed.
- Collaborate with the internal team to improve service processes and customer satisfaction.
- Provide product information and technical support to clients.
- Document all customer interactions and resolutions in the ticketing system.
Qualifications
- High school diploma or equivalent required; Associate's degree preferred.
- Previous customer service experience is a plus but not required for qualified candidates.
- Basic computer skills and proficiency in Microsoft Office Suite.
- Strong verbal and written communication skills.
- Ability to work independently and manage time effectively.
- Must be available to work flexible shifts, including weekends and evenings.
- Problem-solving mindset with a customer-first attitude.