Job Description
Are you looking for a flexible, rewarding career in the heart of Philadelphia? Innovate Philly Solutions is seeking a dedicated Part-Time Customer Support Specialist to join our dynamic team. We pride ourselves on delivering top-tier service to our clients, and we need someone with a passion for technology and communication to help us maintain our high standards.
In this role, you will serve as the first point of contact for our valued customers, ensuring their technical inquiries are resolved with speed and empathy. We offer a modern work environment, competitive pay, and a schedule that respects your work-life balance.
Responsibilities
- Handle Inquiries: Respond to customer emails, chat messages, and phone calls regarding technical products and services.
- Troubleshoot: Diagnose and resolve common technical issues or escalate complex problems to the senior engineering team.
- Documentation: Maintain accurate and up-to-date records of all customer interactions in our CRM database.
- Feedback Loop: Collect customer feedback and relay it to the product development team to drive continuous improvement.
- Team Collaboration: Work closely with the sales and technical departments to ensure a cohesive customer experience.
- Training: Assist in onboarding new support staff and contributing to internal knowledge base articles.
Qualifications
- Experience: Previous experience in customer support or a helpdesk environment is preferred.
- Education: High school diploma or GED required; associate degree in IT or Business is a plus.
- Communication: Exceptional written and verbal communication skills with a focus on professionalism.
- Flexibility: Ability to work a part-time schedule, including evenings and weekends.
- Technical Skills: Proficiency with Microsoft Office Suite and familiarity with CRM software (e.g., Zendesk, Salesforce).
- Problem Solving: Strong analytical skills with the ability to think critically under pressure.