Job Description
Are you looking for part-time jobs in Seattle, WA that offer flexibility and growth? Nexus Tech Solutions is seeking a dedicated Part-Time Customer Support Specialist to join our dynamic team. We pride ourselves on delivering exceptional service to our clients, and we need someone with a passion for problem-solving to help us maintain our high standards.
In this role, you will serve as the first point of contact for our valued customers, ensuring their inquiries are resolved efficiently and professionally. We offer a hybrid-friendly work environment and a culture that values work-life balance.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with a focus on speed and accuracy.
- Resolve technical issues and provide product information to ensure customer satisfaction.
- Document all customer interactions and issues in our CRM system accurately.
- Collaborate with the internal support team to escalate complex cases.
- Identify trends in customer feedback and suggest process improvements.
- Assist in training new team members during onboarding.
Qualifications
- High school diploma or equivalent; Associate degree preferred.
- 1+ years of experience in customer service or technical support.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office Suite and CRM software.
- Ability to work a flexible schedule, including weekends and evenings.
- Strong problem-solving skills and a positive attitude.