Job Description
We are looking for a dynamic Part-Time Digital Support Specialist to join our growing team in the heart of Miami. If you thrive in a fast-paced environment and love helping people solve problems, this is the perfect opportunity for you.
As a key member of our support team, you will be the first point of contact for our clients, ensuring a seamless digital experience. We offer a competitive hourly rate, a flexible schedule, and a chance to grow your career in a modern tech-forward company.
Why Join Us?
- Flexible scheduling to work around your lifestyle.
- Competitive hourly pay ($15.00 - $18.00).
- Professional development opportunities.
- Great team culture in sunny Miami.
Responsibilities
- Provide exceptional technical support via phone, email, and live chat.
- Troubleshoot common digital issues and provide step-by-step solutions.
- Manage customer inquiries in our CRM database with accuracy.
- Collaborate with the product team to identify recurring issues.
- Monitor social media channels for customer feedback and respond promptly.
- Document all support interactions and resolutions.
Qualifications
- High school diploma or equivalent required.
- Basic proficiency with computers and operating systems.
- Strong verbal and written communication skills.
- Ability to work independently and manage time effectively.
- Previous customer service experience is a plus but not required.
- Must be willing to work a part-time schedule (20-30 hours/week).