Job Description
Join our dynamic team at TechSolutions Inc. as a Senior IT Support Specialist in Oklahoma City! We're seeking a tech-savvy professional to deliver exceptional IT infrastructure support to our growing client base. This full-time position offers competitive compensation, comprehensive benefits, and opportunities for career advancement in a cutting-edge environment. If you're passionate about solving complex technical challenges and thrive in collaborative settings, apply today to become part of our innovative family!
Responsibilities
- Provide advanced technical support for hardware, software, and network infrastructure
- Manage system security protocols and implement cybersecurity best practices
- Diagnose and resolve complex IT issues with minimal disruption to operations
- Document technical procedures and maintain comprehensive knowledge base
- Train staff on new technologies and system upgrades
- Collaborate with cross-functional teams to optimize IT workflows
- Monitor system performance and recommend proactive improvements
Qualifications
- Bachelor's degree in Computer Science or related field (or equivalent experience)
- 5+ years of progressive IT support experience in enterprise environments
- Expertise in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- CompTIA Security+ or equivalent certification required
- Strong analytical and problem-solving abilities
- Excellent communication skills with technical and non-technical stakeholders
- Ability to manage multiple priorities in fast-paced settings
- Experience with ITIL framework and service management tools