Job Description
Are you ready to accelerate your career? Innovatech Solutions is currently hiring immediately for a Technical Support Specialist to join our growing team in New York, NY. We are looking for proactive problem solvers who thrive in a fast-paced, high-tech environment.
As a key member of our support team, you will be the bridge between our clients and our technical infrastructure. We offer a competitive salary, comprehensive benefits, and a clear path for professional advancement. If you are looking for hiring now opportunities in NYC, this is your chance to join an industry leader.
Why Join Us?
- Immediate Start: Onboard quickly and start making an impact.
- Competitive Compensation: Salary range of $65k - $85k depending on experience.
- Modern Work Environment: State-of-the-art facilities in Lower Manhattan.
Responsibilities
- Provide tier-1 and tier-2 technical support via phone, email, and chat to resolve hardware and software issues for clients in New York and beyond.
- Diagnose and troubleshoot network connectivity problems, operating system errors, and application failures.
- Maintain accurate and detailed documentation of all support tickets and resolutions in our CRM system.
- Collaborate with the engineering team to escalate complex issues and provide feedback on product usability.
- Conduct remote desktop sessions to guide users through technical procedures and security protocols.
- Monitor system performance and proactively identify potential issues before they affect end-users.
Qualifications
- Experience: Minimum 1-2 years of experience in a technical support or helpdesk role.
- Education: Associate degree or certificate in Information Technology, Computer Science, or a related field.
- Technical Skills: Proficient in Windows and macOS operating systems; knowledge of Linux is a plus.
- Communication: Excellent verbal and written communication skills with the ability to explain complex concepts to non-technical users.
- Problem Solving: Strong analytical thinking and the ability to troubleshoot under pressure.
- Availability: Ability to work flexible hours, including occasional evenings or weekends as required.