Job Description
Join our award-winning team at GlobalConnect Solutions! We're urgently hiring Customer Service Representatives for our Atlanta headquarters. Enjoy competitive pay, comprehensive benefits, and a vibrant workplace culture. No experience? No problem! We provide paid training. Walk-in interviews daily at our downtown office. Be part of a company that values your growth and rewards excellence!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet performance metrics including CSAT and resolution rates
- Collaborate with cross-functional teams to improve service quality
- Identify upsell opportunities to enhance customer experience
- Participate in ongoing training to maintain product expertise
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience (entry-level considered)
- Exceptional communication and active listening skills
- Ability to multitask in a fast-paced environment
- Proficient with Microsoft Office and CRM software
- Positive attitude and problem-solving mindset
- Flexibility to work weekends/holidays as needed