Job Description
Immediate Opening in Jacksonville, FL! Join our dynamic team as a Customer Service Representative where you'll become the voice of our brand. We're seeking passionate locals to deliver exceptional experiences and drive customer satisfaction. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a fast-paced environment. Apply now - positions filling quickly!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics (CSAT, resolution time)
- Contribute to process improvement initiatives
- Train new team members on best practices
Qualifications
- High school diploma or equivalent (college degree preferred)
- 2+ years customer service experience in high-volume environments
- Proficiency with CRM software (Salesforce/Zendesk)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced settings
- Strong problem-solving and conflict resolution abilities
- Must reside in Jacksonville, FL area (no remote)
- Background check and drug screen required