Job Description
Join our dynamic team at MetroConnect Solutions where we're urgently hiring motivated professionals for immediate start positions in the heart of New York City! As a Customer Service Representative, you'll be the frontline hero delivering exceptional experiences to our diverse client base. We offer competitive compensation, comprehensive benefits, and a collaborative work environment designed for growth. Don't miss this opportunity to launch your career with a forward-thinking company committed to employee success and community impact.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with exceptional professionalism
- Resolve billing issues, service disruptions, and product concerns efficiently
- Document interactions and maintain accurate customer records in CRM systems
- Collaborate with technical teams to escalate complex issues for resolution
- Meet daily performance metrics for response times and customer satisfaction
- Contribute to process improvements to enhance service delivery
- Participate in ongoing training to master product knowledge and service protocols
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Minimum 1 year customer service or call center experience
- Strong problem-solving and conflict resolution skills
- Proficiency with CRM software and Microsoft Office Suite
- Excellent verbal and written communication abilities
- Ability to work flexible shifts including evenings and weekends
- Valid work authorization in the United States
- Quick learner with adaptability to new technologies