Job Description
Join our dynamic team at Apex Solutions Group! We're conducting urgent walk-in interviews for motivated Customer Service Representatives in Columbus, OH. This is your opportunity to launch a rewarding career with a forward-thinking company offering competitive pay and comprehensive benefits. No prior experience required – we provide paid training! Immediate start dates available. Don't miss this chance to grow professionally while making a real impact. Walk-ins welcome Monday-Friday, 9 AM - 4 PM.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Update and maintain customer records in CRM systems
- Collaborate with team members to improve service quality
- Meet/exceed performance metrics for response time and resolution
- Identify upsell opportunities based on customer needs
Qualifications
- High school diploma or equivalent required
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Ability to multitask in a fast-paced environment
- Basic computer proficiency (MS Office, CRM software)
- Positive attitude and customer-focused mindset
- Must be available for flexible shifts including weekends