Job Description
Join our dynamic team at Coastal Solutions Group and make an immediate impact! We're urgently hiring passionate Customer Service Representatives in Virginia Beach to deliver exceptional client experiences. This is your chance to start a rewarding career with competitive pay, comprehensive benefits, and rapid advancement opportunities. No experience necessary – we provide full training!
Why join us? • Immediate Start: Begin your career in days • Growth Opportunities: Clear path to supervisory roles • Team Culture: Collaborative and supportive environment • Benefits Package: Health, dental, 401(k), and paid time off
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Process transactions and maintain accurate client records
- Collaborate with cross-functional teams to resolve complex issues
- Meet daily performance metrics including call quality and resolution rates
- Contribute to process improvements to enhance customer satisfaction
- Participate in ongoing training to stay updated on products/services
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service or call center experience
- Strong communication and problem-solving skills
- Ability to work in a fast-paced environment with shifting priorities
- Proficiency with CRM software and Microsoft Office Suite
- Flexibility to work weekends/holidays as needed
- Valid driver's license (company vehicles provided for field visits)