Job Description
Join Denver's fastest-growing tech firm as a Customer Service Representative! We're urgently hiring for immediate full-time roles with walk-in interviews available. Enjoy competitive pay, comprehensive benefits, and a vibrant downtown Denver workspace. No experience needed—just a passion for helping customers and a drive to succeed. Apply today and start your career in Colorado's booming tech sector!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues with patience and professionalism
- Document interactions in CRM systems with precision
- Collaborate with technical teams to escalate complex problems
- Meet/exceed monthly performance metrics for resolution time
- Maintain deep product knowledge across 3+ service lines
- Proactively identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service experience
- Proficiency with Zendesk/Salesforce CRM platforms
- Exceptional verbal/written communication skills
- Ability to work rotating weekends (Sat/Sun shifts)
- Basic technical troubleshooting aptitude
- Must pass background check and drug screening
- Authorized to work in the US without sponsorship