Job Description
Immediate opportunity in Virginia Beach! We're urgently hiring for a Customer Service Representative to join our dynamic team. This full-time position offers competitive pay and benefits with walk-in interviews available daily. No appointment needed! Perfect for local job seekers seeking career growth in a supportive environment.
As a key member of our customer success team, you'll handle inquiries, resolve issues, and ensure exceptional service experiences. Our Virginia Beach office provides a collaborative atmosphere with modern amenities and flexible scheduling options.
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve billing and service issues efficiently
- Document interactions in CRM systems
- Collaborate with support teams for complex cases
- Meet monthly performance metrics
- Assist with training new team members
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Proficient with Microsoft Office Suite
- Ability to work flexible shifts
- Positive attitude under pressure
- Valid driver's license for local travel