Job Description
Immediate opening for motivated Customer Service Representatives in Jacksonville, FL! Join our dynamic team and deliver exceptional customer experiences. We're conducting walk-in interviews daily – no appointment needed! Enjoy competitive pay, comprehensive benefits, and a vibrant workplace culture. Seize this opportunity to grow your career with a leader in the industry.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Document interactions accurately in CRM systems and update customer records
- Collaborate with cross-functional teams to resolve complex service challenges
- Meet daily performance metrics including call handling time and resolution rates
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in a fast-paced environment
- Strong verbal/written communication and problem-solving abilities
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask and prioritize in high-pressure situations
- Positive attitude with a customer-first mindset
- Availability to work flexible shifts including weekends