Job Description
Join our award-winning team in Colorado Springs for an immediate full-time opportunity! We're urgently seeking a passionate Customer Service Specialist to deliver exceptional experiences for our growing client base. This high-impact role offers competitive compensation, comprehensive benefits, and the chance to make a real difference. If you're a motivated professional ready to hit the ground running, apply now to start your career with us immediately!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Resolve complex technical issues and product concerns using CRM tools
- Collaborate with sales and support teams to ensure seamless client experiences
- Document interactions and maintain accurate customer records in Salesforce
- Identify upsell opportunities and contribute to monthly revenue goals
- Participate in weekly training sessions to enhance product knowledge
- Support after-hours rotation on rotating weekends (1-2 times/month)
Qualifications
- 3+ years of customer service experience in SaaS or tech industry
- Proficiency with Salesforce, Zendesk, and Microsoft Office Suite
- Exceptional problem-solving skills with conflict resolution expertise
- Ability to multitask in fast-paced environment while maintaining composure
- High school diploma or equivalent; bachelor's degree preferred
- Valid Colorado driver's license and reliable transportation
- Must be available to start within 48 hours of offer
- Spanish bilingual certification strongly preferred