Job Description
Join our award-winning team in Virginia Beach and start your career immediately! Coastal Dynamics Group is urgently seeking motivated Customer Service Specialists to join our growing team. This full-time position offers competitive compensation, comprehensive benefits, and a supportive work environment. If you're ready to make an impact and grow professionally, apply today!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Collaborate with cross-functional teams to ensure seamless service delivery
- Document all interactions accurately in our CRM system
- Contribute to process improvement initiatives to enhance customer experience
- Meet or exceed monthly performance metrics including response times and resolution rates
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service experience in a fast-paced environment
- Proficient with CRM software and Microsoft Office Suite
- Excellent verbal and written communication skills
- Strong problem-solving abilities and emotional intelligence
- Ability to work flexible hours including weekends if required
- Valid Virginia driver's license (for occasional field visits)