Job Description
We are currently seeking a highly motivated IT Support Specialist to join our growing team in Louisville, KY. This is an urgent hiring opportunity for a dedicated professional ready to make an immediate impact. If you are looking for a dynamic environment with room for growth and a competitive salary, we want to hear from you.
At Apex Solutions Group, we pride ourselves on delivering top-tier technical support to our clients. You will be the first line of defense for our internal teams, ensuring seamless operations and high satisfaction.
Responsibilities
- Provide tier 1 and tier 2 technical support for hardware, software, and network issues.
- Troubleshoot and resolve end-user inquiries in a timely and professional manner.
- Manage user accounts, permissions, and security configurations.
- Perform regular system maintenance, updates, and backups.
- Collaborate with senior IT staff to implement new technologies and improve workflows.
- Document all technical issues and resolutions in the knowledge base.
Qualifications
- High school diploma or equivalent (Associate's degree preferred).
- 1-2 years of experience in IT support, help desk, or a related field.
- Strong knowledge of Windows and Linux operating systems.
- Familiarity with network troubleshooting and hardware installation.
- Excellent communication skills and a customer-centric attitude.
- Ability to work independently and manage multiple priorities.