Job Description
Join Metro Solutions Group for immediate hiring opportunities! We're seeking enthusiastic Customer Service Representatives for walk-in interviews at our Kansas City headquarters. No appointment needed – just bring your resume and passion for helping others. Enjoy competitive pay, comprehensive benefits, and a dynamic team environment. Perfect for career changers and experienced professionals alike. Open positions available now!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Process transactions and maintain accurate records
- Collaborate with team to improve service quality
- Meet performance metrics for response times and satisfaction
- Contribute to product knowledge base updates
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service experience
- Exceptional communication and problem-solving skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to work in fast-paced environment
- Strong attention to detail and multitasking abilities