Job Description
Join our dynamic team at NexGen Solutions as a Weekend Customer Service Specialist! We're seeking energetic professionals to deliver exceptional support to our valued customers during weekend shifts. Enjoy a flexible schedule while contributing to our mission of excellence in customer satisfaction. This role offers competitive pay, comprehensive training, and a supportive work environment in Indianapolis' premier business district.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues using established protocols and CRM systems
- Process orders, returns, and exchanges accurately while maintaining customer satisfaction
- Collaborate with weekday teams to ensure seamless customer experiences
- Document interactions and maintain detailed case records in Salesforce
- Identify opportunities for process improvements and customer experience enhancements
- Uphold company brand standards and service level agreements
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in fast-paced environments
- Strong verbal communication and active listening skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to work independently with minimal supervision
- Flexible schedule availability including Saturdays and Sundays
- Basic math skills for order processing and payment handling
- Positive attitude and problem-solving mindset