Job Description
Are you looking for a weekend job that offers flexibility and professional growth? Apex Solutions Group is currently hiring dedicated Weekend Customer Support Specialists for our operations in Baltimore, MD and Texas. We are looking for individuals who thrive in fast-paced environments and are eager to deliver exceptional service to our diverse client base.
Why Join Us?
- Flexible Schedule: Enjoy your weekends off while earning a competitive wage.
- Competitive Pay: Hourly rate ranging from $18.00 to $22.00 depending on experience.
- Professional Growth: Opportunities for advancement into full-time roles and leadership positions.
- Modern Environment: Work with cutting-edge technology and a supportive team culture.
If you are ready to take the next step in your career, apply today and become part of our dynamic team!
Responsibilities
- Manage high-volume customer inquiries via phone, email, and live chat during weekend shifts.
- Resolve complex technical issues and account questions with empathy and efficiency.
- Document all customer interactions accurately in the CRM system.
- Collaborate with the Monday-Friday support team to ensure seamless issue resolution.
- Identify trends in customer feedback and suggest process improvements.
- Adhere to company policies and quality assurance standards during every shift.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Previous customer service or technical support experience is a plus.
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office Suite and basic computer navigation.
- Must be available to work weekends (Saturday & Sunday) consistently.
- Ability to work in a fast-paced, team-oriented environment with minimal supervision.