Job Description
Join our dynamic team as a Weekend Shift Customer Service Specialist! At Sunrise Solutions, we're revolutionizing customer support with innovative tech solutions. This weekend-only role offers perfect work-life balance while making a real impact. Enjoy competitive pay, flexible scheduling, and a vibrant team culture in the heart of Tucson. No nights or weekdays required!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat during weekend shifts
- Resolve technical issues and troubleshoot software/hardware problems
- Maintain accurate customer records and update CRM systems
- Collaborate with cross-functional teams to escalate complex issues
- Contribute to process improvement initiatives for weekend operations
- Train on new technologies and service protocols
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Proficiency with CRM software and ticketing systems
- Excellent communication and problem-solving skills
- Ability to work independently during weekend shifts
- Basic knowledge of networking concepts and hardware troubleshooting
- Strong attention to detail and documentation abilities