Job Description
Join Memphis Community Solutions as a Customer Experience Specialist and become the heart of our local operations! We're seeking passionate individuals who thrive in dynamic environments and want to make a tangible impact on our community. Enjoy competitive compensation, comprehensive benefits, and opportunities for growth in one of America's most vibrant cities.
Responsibilities
- Deliver exceptional customer service via phone, email, and in-person interactions
- Resolve inquiries and issues efficiently using our CRM system
- Collaborate with cross-functional teams to improve service processes
- Document interactions and maintain accurate customer records
- Identify opportunities for service enhancement and process optimization
- Participate in community outreach initiatives
- Maintain compliance with company policies and industry regulations
Qualifications
- High school diploma or equivalent required; associate degree preferred
- 2+ years of customer service or related experience
- Proficiency with Microsoft Office Suite and CRM software
- Exceptional communication and problem-solving skills
- Ability to work flexible hours including weekends
- Strong attention to detail and organizational abilities
- Valid Tennessee driver's license required for occasional local travel