Job Description
Join Nexus Solutions Group's dynamic team in the heart of Manhattan! We're seeking an exceptional Customer Service Representative to deliver world-class support to our diverse clientele. This immediate hire opportunity offers a competitive salary, comprehensive benefits, and the chance to grow within a rapidly expanding tech firm. Located at iconic 350 Fifth Avenue, you'll work in a modern, collaborative environment with direct subway access. Perfect for motivated professionals ready to make an impact from day one!
Responsibilities
- Manage high-volume customer inquiries via phone, email, and live chat
- Resolve technical issues and product concerns with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to escalate complex issues and implement solutions
- Meet/exceed performance metrics for customer satisfaction and resolution times
- Contribute to process improvement initiatives to enhance service quality
Qualifications
- Minimum 2 years of customer service or technical support experience
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional verbal/written communication skills in English
- Ability to thrive in fast-paced, high-stress environments
- Strong problem-solving abilities with attention to detail
- Associate's degree or equivalent professional certification
- Authorized to work in the United States without sponsorship