Job Description
Join our dynamic team at Apex Solutions Group and launch your career immediately! We're seeking motivated Customer Service Specialists to support our rapidly growing client base in Indianapolis. This full-time position offers rapid onboarding, comprehensive training, and competitive benefits. Enjoy a modern downtown workspace with flexible scheduling options and opportunities for advancement. Perfect for career changers and experienced professionals alike – apply today and start earning tomorrow!
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism and empathy
- Resolve billing inquiries, technical issues, and service escalations
- Document all interactions in CRM system with 100% accuracy
- Collaborate with technical teams to resolve complex customer concerns
- Maintain customer satisfaction scores above 95%
- Participate in weekly performance reviews and skill development
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in fast-paced environment
- Positive attitude and problem-solving mindset
- Availability for evening/weekend shifts as needed