Job Description
Join our award-winning team in Kansas City, MO! We're hiring passionate Customer Service Representatives for immediate full-time roles with competitive benefits and career growth opportunities. Walk-in interviews are welcome at our Kansas City and Texas locations—no appointment needed! Enjoy a supportive culture, flexible scheduling, and the chance to make a real impact. Apply today and start your career journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service issues using CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed performance metrics for call quality and resolution time
- Contribute to process improvement initiatives
- Train new hires on company protocols and best practices
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service or call center experience
- Proficiency with CRM tools (Salesforce, Zendesk) and MS Office
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Basic technical troubleshooting knowledge
- Flexibility to work evenings/weekends as needed