Job Description
Welcome to Apex Support Solutions, a leading provider of exceptional service in North Carolina. We are currently seeking dedicated individuals to join our team as Customer Service Representatives.
This is an excellent opportunity for anyone looking to start a career in customer support. We value attitude and work ethic over prior experience, providing comprehensive on-the-job training to help you succeed.
Why You Will Love Working Here
- Competitive Pay: Start at $18.00/hr with opportunities for raises.
- No Experience Needed: We provide full training and mentorship.
- Benefits: Medical, dental, and vision insurance available.
- Growth: Clear pathways to management and senior roles.
Join a dynamic team where your voice matters and your career can grow.
Responsibilities
- Answer incoming customer inquiries via phone and email in a professional and friendly manner.
- Resolve customer complaints and issues with patience and effective problem-solving skills.
- Accurately input and update customer data into our CRM database systems.
- Process orders, returns, and exchanges efficiently.
- Collaborate with the support team to ensure high-quality service delivery.
Qualifications
- High school diploma or GED equivalent required.
- Strong verbal and written communication skills.
- Basic computer proficiency (typing speed 35+ WPM is a plus).
- Reliable transportation and a punctual work ethic.
- Ability to work flexible shifts, including weekends and evenings.