Job Description
Are you looking for immediate hire jobs in Tampa, FL? Join the dynamic team at Tampa Support Hub, where we prioritize employee growth and exceptional service standards. We are seeking a dedicated Customer Service Representative to join our high-performing team and drive customer satisfaction to new heights.
In this role, you will be the face of our brand, ensuring our clients receive top-tier support. We offer a competitive hourly rate, comprehensive benefits, and a collaborative work environment that values your contribution. Don't wait—start your career journey with us today.
Why Join Us?
- Immediate Start: We are looking to fill this position ASAP.
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on experience.
- Modern Work Environment: State-of-the-art facilities in the heart of downtown Tampa.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone, email, and live chat with a focus on immediate resolution.
- Build rapport with customers by actively listening to their concerns and providing empathetic, accurate solutions.
- Accurately document all customer interactions, feedback, and transactions into our CRM software.
- Collaborate with the internal team to resolve complex escalations and improve service protocols.
- Stay updated on product knowledge and policy changes to ensure accurate information delivery.
- Identify opportunities to upsell or cross-sell products/services while maintaining a customer-centric approach.
Qualifications
- High school diploma or GED is required; Associate's degree or equivalent experience is a plus.
- Minimum of 1 year of experience in customer service, sales, or support roles.
- Strong verbal and written communication skills with a professional tone.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk) is preferred.
- Ability to multi-task and work effectively in a fast-paced, deadline-driven environment.
- Must be available to work flexible shifts, including evenings and weekends as needed.