Job Description
Are you looking for a stable weekend shift job in Omaha, NE that offers competitive pay and professional growth? Omaha Logistics & Support Center is currently seeking a highly motivated Customer Service Representative to join our expanding team.
As a key member of our support staff, you will be responsible for delivering exceptional service to our clients while enjoying a schedule that prioritizes your work-life balance. We pride ourselves on a modern, inclusive, and high-performance work environment.
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat with a focus on speed and accuracy.
- Resolve complex customer issues and complaints using sound judgment and company policy.
- Maintain accurate and up-to-date customer records within our CRM database.
- Collaborate with cross-functional teams to ensure seamless service delivery.
- Identify opportunities to improve processes and enhance the overall customer experience.
Qualifications
- High school diploma or GED is required; associate degree preferred.
- Previous customer service experience in a fast-paced environment is a plus.
- Must be available to work exclusively on weekends (Saturday and Sunday).
- Strong verbal and written communication skills.
- Basic proficiency with Microsoft Office Suite and computer systems.