Job Description
Join our dynamic team at Sunrise Solutions Inc and launch your career immediately! We're seeking passionate Customer Service Specialists in Miami to deliver exceptional client experiences. Enjoy competitive pay, comprehensive benefits, and a supportive work environment where your growth is prioritized.
Why Join Us?
• Immediate start date
• Comprehensive training program
• Career advancement opportunities
• Health/dental/vision benefits
• Flexible scheduling options
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics (CSAT, resolution time, FCR)
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Proficiency with CRM software (Salesforce/Zoho a plus)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts (including evenings/weekends)
- Spanish fluency required (English proficiency mandatory)
- Pass background check/drug screening