Job Description
Join our award-winning team as a Customer Service Specialist in sunny El Paso, TX! We're hiring passionate individuals to deliver exceptional client experiences while working in a modern, collaborative environment. Enjoy competitive pay, comprehensive benefits, and growth opportunities in one of Texas's most vibrant cities.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with first-call resolution
- Update CRM records with accurate customer interaction data
- Collaborate with tech teams to troubleshoot complex client problems
- Maintain 95%+ customer satisfaction score through empathy-driven solutions
- Participate in monthly process improvement initiatives
Qualifications
- 1+ years customer service experience in high-volume environments
- Proficiency with Zendesk/Salesforce or similar CRM platforms
- Strong bilingual (English/Spanish) communication skills required
- Ability to work flexible shifts including weekends
- Associate degree or equivalent certification preferred
- Proven ability to maintain composure under pressure