Job Description
Welcome to Horizon Solutions, where we are redefining the standard for customer engagement in the heart of Indianapolis. We are currently seeking motivated and enthusiastic Entry Level Customer Experience Specialists to join our dynamic team. If you are looking to kickstart a rewarding career in a fast-paced corporate environment with ample opportunities for professional growth, we want to meet you.
At Horizon Solutions, we believe in empowering our team members. As an entry-level representative, you will be the face of our brand, ensuring our clients receive the world-class service they deserve. We provide comprehensive training, mentorship, and a clear pathway for advancement. If you possess strong communication skills and a genuine desire to help others, this is the perfect platform to launch your professional journey.
Why Join Us?
- Competitive starting salary with annual performance bonuses.
- Full benefits package including health, dental, and vision insurance.
- Paid training and professional development workshops.
- Career progression opportunities into management roles.
Don't just find a job; build a career with Horizon Solutions today.
Responsibilities
- Manage Customer Inquiries: Handle incoming calls, emails, and chat messages professionally to resolve client issues efficiently.
- Problem Resolution: Analyze customer feedback and troubleshoot problems to ensure 100% satisfaction and retention.
- Data Management: Maintain accurate and up-to-date customer records in our CRM database and internal systems.
- Product Knowledge: Learn and demonstrate a deep understanding of our products and services to provide accurate information.
- Team Collaboration: Work closely with supervisors and cross-functional teams to improve service protocols and customer satisfaction scores.
- Feedback Loop: Relay important customer insights and market trends to the product development team to help shape future offerings.
Qualifications
- Education: High school diploma or GED required; Bachelor's degree in a related field is a plus.
- Communication: Excellent verbal and written communication skills with a focus on empathy and clarity.
- Technical Proficiency: Basic computer skills and ability to navigate multiple software applications quickly.
- Attitude: A positive, solution-oriented mindset with a strong willingness to learn and adapt.
- Reliability: Punctuality and the ability to work flexible hours, including occasional weekends or evenings.
- Experience: Previous customer service experience is not required; we value potential and attitude over experience.