Job Description
Join our dynamic team as an Entry-Level Customer Service Associate and kickstart your career in Baltimore! No prior experience required – we provide comprehensive training to help you succeed. This full-time position offers competitive pay, benefits, and growth opportunities within a supportive environment. If you're a motivated individual with excellent communication skills and a passion for helping others, we want to meet you!
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism
- Process transactions accurately using our proprietary CRM system
- Resolve customer concerns and escalate complex issues to supervisors
- Update customer records and maintain detailed documentation
- Collaborate with team members to ensure seamless service delivery
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent (GED)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficient in basic computer applications (email, Microsoft Office)
- Ability to work flexible hours including weekends if needed
- Positive attitude and willingness to learn new systems
- Valid Maryland driver's license (if required for field visits)