Job Description
Join Metro Retail Solutions and launch your career in the heart of NYC! We're seeking motivated individuals with no prior experience to join our dynamic customer service team. As a Entry-Level Customer Service Associate, you'll receive comprehensive training and gain invaluable skills in communication, problem-solving, and client relations. Our supportive environment offers growth opportunities into specialized roles like sales, operations, or team leadership. Enjoy competitive pay, comprehensive benefits, and the chance to work with Fortune 500 clients in Manhattan's thriving retail sector. If you're eager to learn and contribute to a winning team, apply today!
Responsibilities
- Provide exceptional customer support via phone, email, and in-person interactions
- Process transactions and maintain accurate client records using CRM software
- Resolve customer inquiries with empathy and efficiency
- Collaborate with team members to achieve daily performance targets
- Participate in ongoing product knowledge and soft skills training
- Assist with inventory management and store operations as needed
Qualifications
- High school diploma or equivalent (no college required)
- Strong verbal communication skills in English
- Basic computer proficiency (MS Office Suite)
- Ability to work flexible shifts including weekends
- Positive attitude and willingness to learn new skills
- Valid work authorization in the United States
- Pass background check and drug screening