Job Description
Launch your career with no experience required! Ohio Solutions Group is seeking motivated Entry-Level Customer Service Associates to join our dynamic team in Columbus. We provide comprehensive paid training and a supportive environment where your growth is our priority. If you're passionate about helping others and ready to build professional skills, apply today!
As a key member of our customer experience team, you'll handle inbound inquiries, resolve issues efficiently, and represent our brand with excellence. This role offers a clear path to advancement with opportunities for cross-training and leadership development. Enjoy competitive pay, comprehensive benefits, and a flexible schedule.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and service requests using our CRM system
- Collaborate with team members to resolve complex customer issues
- Document interactions and maintain accurate customer records
- Adhere to company policies and service standards
- Participate in ongoing training to enhance product knowledge
- Identify opportunities to improve customer experience workflows
Qualifications
- High school diploma or equivalent (no college experience required)
- Strong communication and interpersonal skills
- Basic computer proficiency and typing ability
- Ability to multitask in a fast-paced environment
- Positive attitude and willingness to learn
- Reliability and punctuality for scheduled shifts
- Problem-solving mindset with attention to detail