Job Description
Join our dynamic team at Austin Community Employment Services and kickstart your career in customer service! We're seeking enthusiastic individuals with no prior experience to join our growing Austin-based operations. This full-time position offers comprehensive training, competitive wages, and opportunities for advancement within our supportive environment.
As a key member of our customer service team, you'll be the face of our organization, providing exceptional support to clients across Texas and Illinois. We value attitude over experience and are committed to investing in your professional development through structured training programs and mentorship.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and service requests using our CRM system
- Collaborate with team members to resolve complex customer issues
- Maintain detailed records of customer interactions and transactions
- Participate in ongoing training sessions to enhance product knowledge
- Contribute to team performance metrics and customer satisfaction goals
Qualifications
- No prior experience required - comprehensive training provided
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Proficient with basic computer applications and technology
- Ability to work flexible hours including weekends if needed
- Valid driver's license and reliable transportation
- Positive attitude and willingness to learn new processes