Job Description
Are you looking for a rewarding career in the heart of Atlanta?
Atlanta Community Support is currently seeking dedicated individuals to join our team as Entry Level Customer Service Associates. We specialize in providing top-tier support to our local and national clients.
Why Join Us? We offer comprehensive on-the-job training, a supportive work environment, and a clear path for career advancement. No prior experience is necessary; we are looking for individuals with a great attitude and a willingness to learn.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with a professional and empathetic tone.
- Assist customers in navigating our products and services to find the best solutions for their needs.
- Document all interactions accurately in our CRM system.
- Resolve customer complaints and issues efficiently while maintaining a positive customer experience.
- Collaborate with the team to meet daily and weekly performance targets.
- Stay updated on product knowledge through regular training sessions.
- Maintain a clean and organized workspace, whether remote or in-office.
Qualifications
- High School Diploma or GED equivalent is preferred.
- Must be at least 18 years of age.
- Strong verbal and written communication skills.
- Reliable internet connection and computer proficiency (if remote).
- Ability to work flexible hours, including weekends and holidays.
- Willingness to undergo a background check and drug screen.
- A positive attitude and a strong desire to grow within the company.