Job Description
Join our dynamic team at Urban Solutions Inc. as an Entry-Level Customer Service Representative! No experience is needed – we provide comprehensive training to launch your career. Enjoy competitive pay, benefits, and a supportive environment in the heart of Philadelphia. Perfect for motivated individuals eager to grow professionally while serving our diverse community.
Responsibilities
- Handle inbound customer inquiries via phone and email
- Resolve basic billing and account issues
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure customer satisfaction
- Participate in ongoing training programs
- Adhere to company policies and procedures
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent
- Excellent communication skills
- Basic computer proficiency
- Positive attitude and willingness to learn
- Strong problem-solving abilities
- Reliable transportation to Arch Street location
- Ability to work flexible hours including weekends
- Background check required post-offer