Job Description
Join Sacramento's fastest-growing tech support company as an Entry Level Customer Service Representative! We're seeking passionate individuals to launch their careers in our dynamic downtown Sacramento office. No experience required – we provide comprehensive training and mentorship. Enjoy competitive benefits, flexible scheduling options, and clear pathways to advancement. Be part of a team that values innovation, collaboration, and work-life balance. Apply today and start your journey with us!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve technical issues and troubleshoot product problems efficiently
- Document customer interactions and maintain accurate case records in CRM systems
- Collaborate with technical teams to escalate complex issues when needed
- Meet daily performance metrics for response times and customer satisfaction
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent required; college degree preferred
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency with Microsoft Office and basic computer systems
- Ability to work in a fast-paced environment with minimal supervision
- Positive attitude and commitment to exceptional customer experiences
- Availability to work flexible shifts including weekends and holidays