Job Description
Are you looking for a rewarding career in Virginia Beach? Coastal Solutions Inc. is seeking a motivated Entry Level Customer Service Representative to join our growing team. We pride ourselves on excellent service and provide comprehensive training for all new hires. No prior experience is necessary—just a willingness to learn and a positive attitude.
Why Join Us?
- Competitive hourly pay and performance bonuses.
- Health, dental, and vision insurance for full-time employees.
- Clear pathways for career advancement and leadership training.
- A supportive and collaborative work environment.
If you are ready to start your professional journey, apply today!
Responsibilities
- Answer incoming customer inquiries via phone, email, and live chat with a friendly and professional demeanor.
- Resolve customer complaints and issues efficiently while adhering to company policies.
- Process orders, returns, and exchanges accurately and in a timely manner.
- Maintain a thorough understanding of company products and services to provide accurate information.
- Update customer records and database information to ensure data integrity.
- Collaborate with team members to improve overall service quality and operational efficiency.
Qualifications
- High school diploma or equivalent required.
- Strong verbal and written communication skills.
- Basic computer literacy and proficiency with Microsoft Office Suite.
- Ability to multitask and work effectively in a fast-paced environment.
- Valid driver's license (preferred but not required).
- A customer-centric mindset with a focus on problem-solving.