Job Description
Join our dynamic team at Coastal Solutions Group as an Entry-Level Customer Service Representative! We're seeking motivated individuals to deliver exceptional client experiences while launching their careers in a supportive environment. Enjoy competitive benefits, growth opportunities, and a vibrant workplace culture right here in Virginia Beach.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve issues efficiently using our CRM platform and internal knowledge base
- Document interactions accurately in our customer database for continuity
- Collaborate with senior team members to resolve complex escalations
- Contribute to process improvements to enhance service quality
- Participate in ongoing training to develop product knowledge
Qualifications
- High school diploma or equivalent (college coursework preferred)
- 0-2 years of customer service or support experience
- Strong communication skills with clear, professional demeanor
- Proficiency with Microsoft Office Suite and willingness to learn new software
- Ability to multitask in a fast-paced environment
- Positive attitude and commitment to teamwork
- Must be authorized to work in the United States