Job Description
Are you ready to kickstart your career in the Motor City?
We are currently seeking enthusiastic and motivated individuals to join our team as Entry Level Customer Service Representatives. We value potential and attitude over experience, offering a comprehensive training program to set you up for success.
At Metro Detroit Customer Solutions, we pride ourselves on delivering top-tier service to our clients. As a member of our team, you will play a crucial role in building relationships and solving problems for our customers.
Why Join Us?
- No Experience Necessary: We provide full paid training to get you up to speed.
- Career Growth: Numerous opportunities for advancement within the company.
- Modern Environment: Work in a dynamic, supportive, and tech-forward office.
Don't let a lack of experience hold you back. If you have a strong work ethic and a willingness to learn, we want to hear from you!
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone, email, and chat.
- Assist customers in resolving product issues and answering product-related questions.
- Document all customer interactions and feedback accurately in our CRM system.
- Collaborate with team leads and other departments to ensure customer satisfaction.
- Stay updated on product knowledge and company policies through ongoing training.
- Adhere to all company quality assurance standards and call scripts.
Qualifications
- High school diploma or equivalent (GED) required.
- Excellent verbal communication and active listening skills.
- Strong computer proficiency and typing skills.
- Ability to remain calm and professional in high-pressure situations.
- Reliable transportation and the ability to work a flexible schedule, including weekends if required.
- A positive attitude and a genuine desire to help others succeed.