Job Description
Join our dynamic team as an Entry-Level Customer Service Representative and launch your career in Jacksonville's thriving business landscape! No prior experience is required – we provide comprehensive training to help you succeed. At First Coast Solutions, we value growth, teamwork, and exceptional customer experiences. Enjoy competitive pay, benefits, and a supportive work environment in the heart of Jacksonville.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently using our proprietary support systems
- Document interactions accurately in our CRM database
- Collaborate with team members to ensure seamless service delivery
- Participate in ongoing training to enhance product knowledge
- Meet daily performance metrics and quality standards
- Contribute to a positive team culture through open communication
Qualifications
- High school diploma or equivalent (currently enrolled students welcome)
- Strong communication and interpersonal skills
- Ability to learn new technologies quickly
- Positive attitude and willingness to help others
- Reliable internet connection for remote work components
- Basic computer proficiency with Windows/Mac systems
- No experience required – full training provided
- Must be authorized to work in the United States