Job Description
Join our dynamic team at Pacific Support Solutions and launch your career in customer service! We're seeking motivated individuals with no prior experience to provide exceptional support to our diverse client base. Enjoy competitive pay, comprehensive training, and a supportive environment where your growth matters. Why work with us? Flexible scheduling, advancement opportunities, and a prime location in sunny San Diego!
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve technical issues using our proprietary support system
- Document interactions in CRM database with accuracy
- Collaborate with team members to solve complex problems
- Meet daily performance metrics for response time and resolution
- Participate in ongoing product knowledge training
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- No experience necessary - full training provided!
- Strong communication and problem-solving skills
- Ability to type 30+ WPM with attention to detail
- Proficient with basic computer applications
- Positive attitude and willingness to learn
- Reliable transportation to our downtown office
- Availability for flexible shifts (including weekends)