Job Description
Join our dynamic team at TechHub Solutions as an Entry-Level Customer Service Representative! No experience is needed – we provide comprehensive training to launch your career in the heart of Silicon Valley. Enjoy competitive pay, growth opportunities, and a supportive environment where your success is our priority. Perfect for recent graduates or career changers looking to start in tech.
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve technical issues with step-by-step guidance
- Document interactions in CRM systems accurately
- Collaborate with senior team members for complex cases
- Meet daily performance metrics (response time, resolution rate)
- Participate in bi-weekly training sessions
- Maintain positive customer satisfaction scores
Qualifications
- High school diploma or equivalent (required)
- Excellent communication skills (written and verbal)
- Basic computer literacy (typing, email, browsers)
- Ability to work flexible shifts (including weekends)
- Positive attitude and willingness to learn
- Strong problem-solving aptitude
- Reliable transportation to San Jose office